Dear users,
We have recently learned that some individuals have had assets stolen from their accounts on other exchange platforms. This was due to malicious actors stealing cookie data from their Chrome browsers. Our security team at Gate is fully aware of this incident. To promote better security practices, we are sharing information about the following security features and tips that you can use to protect your Gate account:
Security Feature 1: Enable "Bind IP" at login
We have always offered users the "Bind IP" security option, which can be selected and enabled according to their preferences. This feature effectively prevents unauthorized IP address access to your account, thus enhancing the security of your assets.
Note: The "Bind IP" option is also supported by the QR code login method.
Security Feature 2: Set a "Fund Password"
Gate strongly recommends that users set a fund password. Once this password is set, it will be required to complete withdrawals, transfers, and other fund management operations. This security measure provides an additional layer of protection, ensuring that assets cannot be easily transferred even if an account is stolen.
Other Account Security Tips:
1. Safety Precautions
- Official Apps and Clean Browsers: Only install Gate apps from official sources and access the Gate website using a browser without any plug-ins installed.
- Regularly Change Passwords: Ensure that your passwords are complex and changed periodically.
2. Abnormal Transaction Contingency
- Quickly Freeze Account: If you notice abnormal or unauthorized transactions, contact the Gate customer service team immediately, and we will promptly freeze your account.
- Enable Two-Factor Authentication (2FA): Enabling 2FA significantly increases account security.
3. Additional Protection Measures
- Don't Idle: When finished using websites or applications involving funds, exit or log out promptly to avoid being online for unnecessary periods of time.
- Enable Auto Logout Settings: Automatically log out after a period of inactivity.
- Use Secure Devices: Operate on trusted devices and avoid public network environments like free WiFi.
Gate's top priority is the security of user assets. Please continue to stay informed about best security practices to protect your account and device. For more details, please visit the security plan. If you have any other questions, please feel free to contact our customer service team.
Gate Security Team
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Gate Team
June 5th, 2024
