In 2025, China Merchants Bank's revenue and profits return to positive growth, with wealth management income stabilizing and rebounding.

WealthCoffee · 2026-04-02T13:46:24+00:00

Chairman Miao Jianmin of China Merchants Bank stated at the 2025 Annual Performance Meeting that in the face of low interest rate challenges, the bank has integrated the concepts of specialization and customer-centricity into its corporate culture, enhancing employees' service awareness and work enthusiasm, highlighting its differences from other banks.

WealthCoffee

2026-04-02 13:46:24

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【Caixin.com】 In the past few years, the banking industry has continued to face challenges such as low interest rates, low interest spreads, and low fee income, with profitability under sustained pressure. On March 30, Mu Jiànmín, Chairman of China Merchants Bank (600036.SH/03968.HK, hereinafter “CMB”), said at the bank’s 2025 annual results briefing that in the era of low interest rates, CMB’s true “moat” is to embed the concepts of specialization, market orientation, and a “customer-centered” approach into corporate culture, and translate them into employees’ daily behavior. This is what sets CMB apart from other banks.

“Our colleagues rarely get off work right on time.” Mu gave an example: outside working hours, or after 5 p.m. on workdays, employees at CMB’s branches remain on the job; after CMB released its 2025 annual results report last Friday, colleagues in the office of CMB’s board of directors quickly assembled and analyzed, within two weekend days, the feedback and views for communication and engagement with analysts and investors.

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