In 2025, China Merchants Bank's revenue and profits return to positive growth, with wealth management income stabilizing and rebounding.

WealthCoffee · 2026-03-31T13:10:23+00:00

Chairman Miao Jianmin of China Merchants Bank stated at the 2025 Annual Performance Meeting that in the face of low interest rate challenges, the bank has integrated the concepts of specialization and customer-centricity into its corporate culture, enhancing employees' service awareness and work enthusiasm, highlighting its differences from other banks.

WealthCoffee

2026-03-31 13:10:23

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【Caixin Network】 In the past few years, the banking industry has continued to face challenges such as low interest rates, low interest margins, and low fee income, with sustained pressure on profitability. On March 30, the chairman of China Merchants Bank (600036.SH/03968.HK, hereinafter “CMB”), Miao Jianmin, said at the bank’s 2025 annual performance briefing that in a low-interest-rate era, CMB’s true “moat” is to embed its ideas of professionalization, market-orientation, and “customer-centricity” into corporate culture, and to translate them into employees’ everyday conduct. This is what makes CMB different from other banks.

“Very few of our colleagues leave on time.” Miao Jianmin gave an example: outside working hours, or after 5 p.m. on working days, employees at CMB branches are still on duty; after CMB released its 2025 annual results report last Friday, colleagues from the board office at CMB quickly compiled and analyzed feedback and opinions for communicating and engaging with analysts and investors over the two days of the weekend.

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