Starling rolls out agentic AI money manager

Starling Assistant, available in the Starling Banking app, uses agentic AI to support customers through voice prompts and natural language processing to manage their money and day-to-day banking needs.

The app can complete banking tasks on behalf of its customers, outline savings goals and budget plans, provide insights to spending habits, and answer user queries.

Harriet Rees, chief information officer of Starling Group, commented: “By asking simple questions, customers can build good money habits and better organise their finances. We’ll continue to develop Starling Assistant, feeding more of our AI capabilities into this single interface. No idea is too bold right now. From this leading position, we’re excited to work with the industry to develop entirely new customer experiences which in time will completely redefine what banks can help customers to achieve.”

The agent was built with Google Gemini and Google Cloud, having been in development for eight years.

Starling’s Group CEO, Raman Bhatia, stated: “Generative AI has transformative potential for financial services and Starling is showing what’s possible, whether it’s protecting people from scams or helping them better understand their spending.”

The AI assistant will be available to personal current account holders from today, and will be available to business and joint account users soon.

Earlier this month, Banco Santander and Mastercard completed Europe’s first live end-to-end agentic AI transaction.