H&R Block made a mistake on my taxes. Why won’t it help me?

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Lance Croft faced a $14,000 IRS penalty because his H&R Block tax preparer missed a page of his retirement income. Despite H&R Block’s 100% Accuracy Guarantee and initial admissions of error, Croft’s claim was repeatedly denied. After intervention from a consumer advocate, H&R Block reversed its decision and agreed to provide the maximum refund under its Peace of Mind guarantee.

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