New AI system aims to fix dead phones abroad in minutes, not hours

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NTT DOCOMO, StarHub, and ServiceNow have partnered to develop an industry-first inter-carrier operational model using the ServiceNow AI Platform and CRM. This initiative aims to autonomously resolve international roaming issues, significantly reducing the time it takes for travelers to regain connectivity from hours to minutes. By standardizing processes and automating fault resolution across multiple carriers, the collaboration seeks to enhance global connectivity reliability and improve customer experience for international travelers.

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