Elevance Health is leveraging AI to streamline various operations like prior authorizations, claims processing, and member support, while crucially maintaining human oversight for all denial decisions. The company emphasizes a responsible AI approach, with a governance program aligned with the NIST framework, and collaborates with Big Tech and healthcare AI startups to integrate real-world healthcare complexities into AI development. Ratnakar Lavu, Elevance Health’s chief digital information officer, highlights their commitment to balancing innovation with safety and trust in AI deployment.
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How Elevance Health Is — and Isn’t — Using AI
Elevance Health is leveraging AI to streamline various operations like prior authorizations, claims processing, and member support, while crucially maintaining human oversight for all denial decisions. The company emphasizes a responsible AI approach, with a governance program aligned with the NIST framework, and collaborates with Big Tech and healthcare AI startups to integrate real-world healthcare complexities into AI development. Ratnakar Lavu, Elevance Health’s chief digital information officer, highlights their commitment to balancing innovation with safety and trust in AI deployment.