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The State Administration of Financial Supervision, together with the State Administration for Market Regulation and the People's Bank of China, held talks with six transportation platform companies.
Recently, the State Administration for Market Regulation, together with the People’s Bank of China and the China Banking and Insurance Regulatory Commission, held interviews with six travel platform companies, including Ctrip Travel, Amap, Tuniu Travel, Fliggy Travel, TravelSky, and Qunar Travel. Regarding issues in their cooperation with financial institutions to conduct lending activities, they were required to standardize marketing practices, avoid misleading advertising language, clearly disclose the names of lending institutions and credit products, and explicitly remind borrowers to borrow rationally. They should also ensure smooth channels for customer complaints, respond promptly, handle consumer disputes properly, improve service quality, and effectively protect consumers’ legal rights and interests.