Salesforce releases Headless 360, transforming the entire platform into an AI proxy infrastructure

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ME News report. On April 17 (UTC+8), according to monitoring by Dongcha Beating, Salesforce announced Headless 360 at the TDX Developer Conference. It opens up the core capabilities of the entire platform as APIs, MCP tools, and CLI commands, enabling AI agents to directly call enterprise data, workflows, and business logic without opening the Salesforce backend. The first batch of more than 100 capabilities is available today, including over 60 MCP tools and more than 30 pre-configured development skills that can connect to external programming agents such as Claude Code and Cursor. This is more of an architectural shift than a simple product update. Salesforce has already moved the main entry point for enterprise software away from its own webpage to platforms like Slack, ChatGPT, and Claude; what it needs to keep is the underlying enterprise context, permissions, and workflows. Headless 360 also launched the Experience Layer, which renders the same set of interactive components across different interfaces such as Slack, mobile, and ChatGPT, and added governance tools including Testing Center, Custom Scoring Evals, and A/B Testing. Salesforce also stated that the DevOps Center MCP can bring the build process that previously required switching between four tools into a single experience, potentially shortening the development cycle by up to 40%. (Source: BlockBeats)
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