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What to do when you lose your two-factor authentication code
Unable to log in to the cryptocurrency exchange or wallet? Here are the correct steps to take if you cannot restore the Google Authenticator code.
Common Causes
Countermeasures
Method 1: If you have saved the recovery key
If you have recorded the recovery key (QR code or alphanumeric) displayed during the initial setup of two-factor authentication, you can restore it on a new device. This key is displayed only once, so make sure not to lose it.
Method 2: If you have lost your recovery key
The process will be as follows: verify with the registered email and phone number → pass the additional verification → send a manual release request to the administration.
It takes 1 to 3 business days to respond. A key security tip is to register multiple contact methods.
Lesson
The important thing is the preparation of the recovery key. Be sure to record it in a safe place before starting trading.