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ACCESS SUPPORT
Gate.com provides a number of ways to manage your account or find technical answers when you need them.
Below you will find a comprehensive list of the online support features offered to manage your Gate.com account. Here's the 411 on everything from monitoring bandwidth to checking network status to submitting a service request. Account Management:
Sit in the pilot seat of your account. Monitor bandwidth usage, add additional products, pay invoices, update contact and payment details, modify credit card and bank account information, and more. Submit a Support Request:
Immediately alert us of your technical issue using our secure support request form. An experienced technical consultant will review your issue, and respond within 24 hours. You can always call us toll-free at 888.846.5522 to check the status of your inquiry. If you are not a member of one of our support programs and this request is not related to DNS, reboot, or hardware repair, you may be charged for this call. To become a member of one of our support programs, you may contact our Customer Care department. Submit a Professional Service Request:
Do you need the services of an expert team to dive deep into your server? An expert administrative team is available to provide help to resolve your issues, and respond within 24 hours. We will review your request and if we are able to resolve your issue we will tell you how long it will take and what it will cost. We charge $150 per hour for professional services. Network Status:
Check reports of network maintenance daily. Infrequent maintenance outages typically last less than one minute. Dedicated Server Community:
Gate.com's free discussion board offers a place to converse with other members of our community about anything and everything in regards to administering dedicated servers. Join today! Policies/Procedures:
Familiarize yourself with Gate.com's Acceptable Use Policy, and the Dedicated Services User Agreement. Search Our Knowledgebase:
An open database of customers' most Frequently Asked Questions (FAQs), arranged by popularity and searchable by keyword. Network Service Level Agreement:
Gate.com's dedicated hosting service offers the highest commitment to network uptime in the industry, with guaranteed 100% uptime.* Hardware Replacement Service Level Agreement:
Gate.com's dedicated hosting service offers the highest commitment to hardware uptime in the industry. 
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